Return & Refund Policy

Last updated: December 1, 2025

1. Return Eligibility

Customers may request a return within 7 days after receiving the product if:

• The wrong product or model was delivered
• The product was damaged or broken upon opening
• Accessories are missing as specified

2. Non-Returnable Conditions

• Products show damage from improper use
• Products are damaged due to excessive or incorrect usage
• No supporting evidence such as unboxing videos or photos

3. Return Process

1. Record a video or take photos showing the issue
2. Submit evidence to our team via LINE Official Account or Facebook
3. Wait for verification within 1–3 business days
4. If approved, we will replace the product or issue a refund

4. Return Shipping Fees

• Store error → The store covers all shipping costs
• Customer error → The customer is responsible for return shipping fees

5. Contact

Prasart Store
LINE Official Account: @prasartstore
Facebook Page: prasartstore